On its first scan, BitDefender rescue disk detected 31 instances of malware, but failed to remove all it had identified. Perhaps they were elected “engineers of the month”, instead. Presumably, BitDefender has made sure the coders who did not document their work suffered a horrible fate, but that is only a guess. After two generations under dictatorship, we can only imagine the damage done to basic transparency at even the engineering level. This Transylvanian nightmare seems over, for now, But the BitDefender experience is a reminder that quality control, information flow and consistency is very much a cultural thing– even an afterthought. Eventually, because after entering the combination, I got an “incorrect server address” advisory, and had concluded the game was over.īut only minutes later, as I prepared to ask BitDefender tech support about the correct server address, and how to edit that address into place, I glanced at the screen– which for 10 minutes had displayed “Loading dababase, please wait.” (with no indication of progress in the load task)– and found BitDefender finally had loaded what it needed for a scan (this infected machine was not internet-connected), and was busily detecting malware, or so, I hope. In my own experience with a standard, but aging eMachines Athlon X2 with 4gb RAM and integrated video, the login, password and start command combination above eventually worked. Most revealing, this solution was contributed by a user, not BitDefender staff– who insisted to the end nothing was wrong with the software, even if few customers could make it work.įor every user, what may happen with the BitDefender rescue CD / boot flash– as many have pointed out– depends on a number of factors. The thread on the BD rescue CD ran for 3.5 years on BitDefender’s own support forum before the thread was put out of its misery with the magic solution– login with “livecd”, use no password and enter “startx”. Apparently, the staff at BitDefender is overwhelmed by the task of customer support.
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